DELIVERIES, RETURNS AND EXCHANGES
DELIVERIES:
Due to shipping delays by carriers (UPS, FEDEX, USPS, etc.) due to COVID-19, orders will be shipped within seven (7) business days of the order being placed, although most will be within one (1) to two (2) business days unless otherwise noted. Orders received after 3:00 pm EST will be processed the following day. Orders received after 3:00 pm EST on Friday will be processed the next business day. Please allow up to two (2) weeks for delivery to arrive. If you still have not received your purchase after three (3) weeks, please notify us at cs@millcitymercantile.com
SHIPPING & HANDLING CHARGES:
All orders are shipped via UPS or United States Postal Service (USPS). Rates are calculated through our e-commerce providers shipping rate calculator.
Please contact us at cs@millcitymercantile.com if you have any questions.
PRODUCT AVAILABILITY:
We will do our best to make sure that all our product that is shown to be available on our website is indeed available and ready to be shipped to you.
In the event an item becomes unavailable or backordered, we will notify you within twenty-four (24) hours and your payment will be refunded to you in the manner it was received.
We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
PRODUCT WARRANTY:
Thank you for purchasing a MILL CITY MERCANTILE product. Your complete satisfaction is very important to us. Should you encounter any issues such as a defect with your purchase, we will be more than happy to replace it with the same item or similar if your item is no longer available.
Please contact our Customer Service Department by email at cs@millcitymercantile.com for more information.
RETURNS & EXCHANGES:
FOR RETURNS/EXCHANGE WITHIN 30 DAYS:
If for any reason you are not completely satisfied with your purchase, we will gladly accept the return of merchandise for exchange or refund within thirty (30) days of purchase, provided that the item is clean and unused.
For a return authorization, please contact our Customer Service Department by e-mail at cs@millcitymercantile.com to arrange for the return or exchange of your merchandise.
We will require proof of purchase for all returns and exchanges and in the event of a refund, we will credit your original method of payment for the merchandise purchase price.
The customer shall be responsible for the cost of shipping returned or exchanged merchandise to MILL CITY MERCANTILE.
Please allow two (2) to three (3) weeks for the processing of your return or exchange.
FOR RETURNS / EXCHANGES AFTER 30 DAYS:
Return of a product after thirty (30) days of purchase due to a defect in material or workmanship (normal wear and tear excluded), will be repaired or exchanged for new product. In the event that the returned item is no longer available, we will supply a substitute as close as possible in terms of quality and value.
The decision to repair or replace an item shall be at the sole discretion of MILL CITY MERCANTILE.
Please contact our Customer Service Department by e-mail at cs@millcitymercantile.com to arrange for the return of your merchandise.
We will require proof of purchase for all returns and exchanges and in the event of a refund, we will credit your original method of payment for the merchandise purchase price.
The customer shall be responsible for the cost of shipping returned or exchanged merchandise to MILL CITY MERCANTILE. Please allow two to three weeks for the processing of your return or exchange.
COLORS:
We have made every effort to display as accurately as possible the colors of our products that appear at the website. However, as the actual colors you see will depend on your computer or tablet, we cannot guarantee that your computer or tablet display of any color will be accurate.